FAQs
All our packages include the following:
Complimentary paper goods (white standard plastic forks and plates, cocktail napkins)
Parmesan, oregano, and pepper flake shakers
Tables for food service, white tables for food topping station
Wood stands for buffet-style service (must be requested prior)
One pizzaiolo and one server.
One hour and a half of setup time prior to service
Thirty minutes of breakdown after service, including basic cleanup of the service area and removal of trash from the service area.
Portable ovens.
The food that is included will depend on the service you select. Our basic package, ‘Pizzas’, includes only pizzas, as stated. You can choose to serve buffet style (as many slices as they can eat) or one individual pizza per guest ($3/guest upcharge).
Anything else that is not listed above (such as trash removal services, cake-cutting services, bussing tables, table or family-style service, drinks, decorations, or other menu items) will be quoted separately.
You will pick five (5) pizzas from our menu, and we will serve those pizzas at your event.
We want to serve your party promptly; for this reason, we DO NOT work with customized pizza service where every guest can build their own pizza.
We might be able to work on a customized menu item if you notify us about it at least two weeks before your event. However, we will have to review if this is something we will feel comfortable doing and if it will fit the standards of our company.
Customized menu items will be quoted separately.
Find below some considerations about the most requested dietary restrictions (vegan, vegetarian, Gluten Free, Lactose intolerant, and various allergies):
Our dough does not contain any animal products or nuts in it.
Our pizza sauce does not contain onions, garlic, or any kind of oil or sugar.
We offer Vegan cheese (extra charge) or cheeseless pizzas for vegan guests.
We offer Gluten free friendly pies for an extra charge. We will need to know how many pies you will need and will quote them separately.
IMPORTANT: we cook the pies in the same oven that we cook our regular pizzas, therefore, cross-contamination might be possible.
We offer a variety of vegetarian and vegan pizzas on our menu.
Kosher and Halal meats are available and quoted separately.
Our prices do not vary for any of these reasons.
You are free to pick your food choices from our menu.
Yes, we offer 25% discount for kids between the age of 3-12 years old.
Kids discount will only be applicable if:
1. The party does not fall below the minimum rate when the discount is applied
2. All the food will be served buffet style.
Our pizzas cook fast. Every pizza takes 90 seconds or less. We have the capacity of serving up to 50 pizzas per hour in our small ovens.
Cocktail hour: 30 extra minutes are included if the customer purchases a package including the following items: Appetizers, Cheese or Meat Boards.
Our maximum service time is 3 hours (all units).
Gas tabletop units:
Up to 50 guests: 1.5 hours of service
50 – 100 guests: 2 hours of service.
100 – 150 guests: 2.5 hours of service
150 or more guests: 3 hours of service.
WHAT HAPPENS IF I WANT YOU TO STAY EXTRA TIME?
Please request any extra service time at the moment of making your reservation.
Please note that accepting requests for extra hours will be based on our availability. It is very important that you clarify your timeline when making the reservation, as we cannot assure you that we will be available to stay longer if you make modifications to the timeline at the last minute.
The rate for extra hours is $200/hour + Taxes & Fees
Even though we would not call them ‘hidden fees’, as they are pretty much the standard fees in the American Service Industry, please note that the following will be added to your bill:
Travel fee: It will vary based on your location.
Sales Taxes: based on the county’s rate where the party is hosted
Convenience fee: based on your chosen payment method.
Service Fee: 20% – Covers insurance and administrative costs, along with a small part of the employee’s wages. Service fee charges may be increased on Holidays and After Hours.
Gratuity is not included and is not mandatory. It is always appreciated if exceptional service is given.
We recommend our customers start with a lower number of guests when making the reservation.
After the agreement is signed and the deposit is made, guest count reductions are subject to a 20% fee. This is applicable as long as the guest count reduction does not fall below 50% or below the minimum set for the date. If guest count reduction falls below 50% or below the minimum purchase, then the reduction will not be reimbursable.
Guest count reductions are also subject to change of units or service time hours. The last call to make guest count reductions is two weeks before the event. After this period, balances will not be refundable.
We can accommodate guest count additions between 7-3 days in advance (at no cost), depending on the services that are required for the party. Please be sure to ask which will be the specific deadline for your event.
Please note that we receive multiple inquiries within the week. When we commit to your date, we are also rejecting another potential customer interested in the same date.
As we commit, we also need you to commit to the reservation of your party.
Rescheduling the date is available if notice is given at least four (4) weeks before the event. The rescheduling fee is 20%.
The secured deposit is non-reimbursable in case of cancellations.
Cancellations made less than two (2) weeks’ notice prior to the event are not eligible for any reimbursement or rescheduling.
be refundable.
We can accommodate guest count additions between 7-3 days in advance (at no cost), depending on the services that are required for the party. Please be sure to ask which will be the specific deadline for your event.